Shipping: Not eligible for free shipping;
Flame Genie FG-P20 Wood Pellets
- 100% natural wood
- Clean burning & allergy-free
- Maintain a 5%-10% moisture content
- No glues or binders used
- Easy-to-carry 20lb bag
Manufacturer Part Number: FG-P20
Manufacturer: FLAME GENIE
Dimension: 20in x 13in X 4in
Weight: 20.35 lbs
Warranty: THIRTY DAYS
Shipping & Return
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Every product packages undergo multiple quality checks before shipped to our customers. Hence all products are defect free.
To be eligible for a return, your item must be unused / unopened and in the same condition that you received it. It must also be in the original packaging. We are sorry products once opened we can not accept return.
Unopened: Any product comes with manufacturer package / box
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are swimwear, intimate, sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Photographs of the package received.
Please do not send your purchase back to the manufacturer.
Products with Manufacturer Warranties which exceed 30 days post purchase, may be returned directly to the manufacturer according to their instructions.
Electronics / Televisions/ Tools / Hardware: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section. Refurbished items are not eligible for return (Onsite, Marketplace)
Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer.
Refused Delivery: Returns falling under this category will be treated as "Unwanted Returns", consequently they will be subject to a 40% restocking fee or $75 which ever is lesser. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery.
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 5% of restock fee apply.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please use our contact us form or on our customer support messenger
Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be returned/refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please use our contact us form or on our customer support messenger
and ship back the product to the address provided.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping Cost:
Buyers are responsible for paying for shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Or Invoiced to pay.
Unwanted Return: Unwanted return apply 5% restock fee.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance.
In the case of an item returned without prior authorization from Jairubni LLC, (Refused to accept or returned with out Return Authorization Code) no refund is guaranteed
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.